Choosing the Right AI Analysis Tool: ChatGPT or Viable?
Discover why a single model falls short of a system of models that have been augmented with code and fine-tuned for a specific task.
Sebastian Barbera
April 8, 2024
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Proactive Customer Service: How to Stay Ahead with Gladly and Viable Alerts
Nicole Bansal
April 19, 2024
: Discover the power of proactive customer service with Gladly and Viable. Anticipate needs, foster loyalty, and streamline operations.
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Top 10 Reasons Why ChatGPT Sucks at Data Analysis
Nicole Bansal
April 17, 2024
LLMs like ChatGPT are great at a lot of things, but consistently precise data analysis isn't one of them.
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8 Steps to Improve Customer Sentiment with Front and Viable
Nicole Bansal
April 15, 2024
Say goodbye to manual surveys and scattered feedback—unlock AI-powered insights to streamline communication and enhance customer experience.
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How to Turn Unstructured Data into Your Company's Competitive Advantage in 2024
Nicole Bansal
April 10, 2024
Discover how Viable's AI-powered tools unlock insights from unstructured data, giving your business a competitive edge in 2024.
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How to Improve Zendesk Issue Resolution with AI-Powered Insights from Viable
Nicole Bansal
April 3, 2024
Unlock the full potential of AI to provide faster, more personalized, and efficient service that keeps your customers satisfied and engaged.
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From Chaos to Clarity: Exploring Examples of Unstructured Data and Analysis Strategies
Nicole Bansal
April 1, 2024
Learn how to uncover valuable insights from your unstructured data with Viable's Generative Analysis Platform.
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Charting Customer Sentiment: Visualizing Feedback Evolution with Kustomer and Viable
Nicole Bansal
March 27, 2024
Discover the transformative power of intelligent feedback visualization with Kustomer and Viable
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How to Improve Your Net Promoter Score (NPS) Using AI
Nicole Bansal
March 25, 2024
Explore how AI can elevate your Net Promoter Score (NPS) and bolster customer loyalty by streamlining feedback analysis.
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Empathy at Scale: Revolutionizing Customer Service with Gladly and Viable
Nicole Bansal
March 21, 2024
Unlock empathetic customer service at scale with Gladly and Viable. Understand and respond to customer needs like never before.
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Enhanced Contextual Analysis: Leveraging Metadata From Front in Viable for Deeper Customer Understanding
Nicole Bansal
March 18, 2024
Gain comprehensive customer insights with Viable + Front. Transform feedback into actionable strategies for enhanced customer satisfaction.
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Streamlining Feedback Management with Delighted and Viable
Nicole Bansal
March 14, 2024
Harness the power of AI-driven feedback analysis with Delighted and Viable. Streamline feedback management and uncover actionable insights.
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Dynamic Pricing in Ecommerce: The Strategy for Adaptive Success
Nicole Bansal
March 4, 2024
Unlock ecommerce success with dynamic pricing strategies. Learn how to adapt prices in real-time and maximize profit margins.
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Utilizing Viable's Proactive Issue Detection in Intercom for Superior Customer Service
Nicole Bansal
February 20, 2024
Viable's AI streamlines the process of analyzing customer feedback directly from any text-based data source, like Intercom tickets.
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The Ecommerce Personalization Playbook: Unlocking the Secrets to Data-Driven Profits
Nicole Bansal
February 14, 2024
Discover the benefits of ecommerce personalization and how Viable can boost your bottom line through data-driven, AI-powered strategies.
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How Viable's AI-Powered Tagging and Categorization Improves Customer Service Workflows in Zendesk
Nicole Bansal
February 12, 2024
Enhance Zendesk workflows with Viable's AI integration. Streamline customer service efforts and gain deeper insights for efficient support.
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Tailoring Analysis to Your Needs: Maximizing the Viable-Intercom Integration with Custom Reporting Objectives
Nicole Bansal
February 9, 2024
Discover the potential of tailored generative analysis with Viable and Intercom.
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5 Proven Best Practices for Customer Success in Ecommerce
Nicole Bansal
February 7, 2024
Learn how five essential practices for excellent ecommerce customer service and advanced tools like Viable can elevate your brand.
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How Weekly AI Analysis from Viable Transform Front Data
Nicole Bansal
February 6, 2024
Unlock the potential of Front and Viable by seamlessly blending communication data with AI-powered analytics.
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How to Leverage AI Sentiment Analysis to Deliver Stellar Customer Experiences
Nicole Bansal
February 5, 2024
Explore innovative strategies that harness AI's potential to transform your customer experience. Learn more about AI sentiment analysis now.
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The Ultimate Guide to Product Review Analysis for Ecommerce Companies
Nicole Bansal
February 2, 2024
Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights by doing product review analysis.
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Decoding Customer Feedback: The Benefits of Semantic Analysis in Customer Success
Nicole Bansal
February 1, 2024
Discover the power of semantic analysis in unearthing deeper insights from customer feedback.
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The Ultimate Guide for Driving Direct-to-Consumer Ecommerce Sales
Nicole Bansal
January 31, 2024
Take your direct-to-consumer sales to the next level with AI, and connect with your customers on a whole new level.
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Top Generative AI Use Cases in Ecommerce
Nicole Bansal
January 30, 2024
Discover how generative AI revolutionizes ecommerce with personalized shopping, dynamic pricing, and engaging product narratives.
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Unlocking Ecommerce Gold: The Power of Customer Interviews In Ecommerce
Nicole Bansal
January 29, 2024
Unlock ecommerce success with customer interviews. Learn to craft questions, analyze insights, and adapt strategies using Viable's AI.
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Deciphering Customer Service Reviews: A Guide to Effective Analysis
Nicole Bansal
January 26, 2024
Learn how to effectively analyze customer service reviews and elevate your marketing strategies with AI.
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How to Drive Customer Advocacy with AI Feedback Analysis
Nicole Bansal
January 24, 2024
Unlock the power of customer advocacy with AI: discover how Viable can help you foster genuine advocates and reap the rewards for doing so.
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Segment to Succeed: How Customer Segmentation Fuels Ecommerce Growth
Nicole Bansal
January 23, 2024
Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation through Viable.
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The Complete Blueprint for Crafting Your DTC Marketing Strategy
Nicole Bansal
January 22, 2024
Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.
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5 Customer Experience Metrics You Should Be Measuring... and How to Optimize Them With AI
Nicole Bansal
November 30, 2023
Explore how Viable's Generative Analysis Platform can optimize your customer experience metrics in the digital era.
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Beyond Chatbots: Exploring Alternative AI Strategies for Superior Customer Service
Nicole Bansal
November 29, 2023
Discover how you can leverage AI to go beyond basic chatbots and drive customer satisfaction and loyalty in new and unique ways.
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What is Qualitative Analysis and How Can it Help Ecommerce Brands?
Nicole Bansal
November 28, 2023
Explore how generative AI-powered text analysis can help ecommerce companies unlock a wealth of customer insights from qualitative data.
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Top 5 Customer Success Metrics for Gauging Customer Delight
Nicole Bansal
November 27, 2023
Explore the top 5 customer success metrics crucial for SaaS companies in gauging customer delight.
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The Ultimate Guide for Effective Customer Research
Nicole Bansal
October 23, 2023
Master the art of customer research with this guide. Unearth actionable insights and stay ahead of your competition by leveraging AI.
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The 9 Best Voice of the Customer (VoC) Training Courses
Nicole Bansal
October 20, 2023
Learn how VoC training programs can help you understand your customers better and drive business improvements for your bottom line.
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Product Operations vs Product Management: What’s the Difference?
Nicole Bansal
October 19, 2023
Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.
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What Is Customer Centricity All About?
Nicole Bansal
October 18, 2023
Unlock the power of customer research in today's digital age. Dive deep into its significance, methods, and best practices.
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What Does a Product Operations Manager Do?
Nicole Bansal
October 17, 2023
Learn about product operations managers—the rising stars in product development—and why you might need one to optimize your business.
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How to Turn Customer Feedback into Your Competitive Moat
Nicole Bansal
October 16, 2023
Unlock the power of AI to transform customer feedback into a formidable competitive advantage with this game-changing strategy.
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11 Outstanding Voice of Customer Consultants
Nicole Bansal
September 25, 2023
Understand voice of customer consulting and find 11 exceptional VoC consultants who can help your business thrive.
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Unlocking Mobile App Insights: A Deep Dive into Albertsons User Reviews & Feedback
Nicole Bansal
September 18, 2023
See how Viable's AI transformed app reviews into actionable artifacts like a Strategic Action Plan, Social Media Playbook, and PRD.
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Strengthen Your Brand with the Help of a Customer Happiness Team
Nicole Bansal
September 5, 2023
See how a customer happiness team can help you consistently delight customers, fostering loyalty, and reducing churn.
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Product Operations Salaries: Benchmarks for Managers, Directors, Analysts
Nicole Bansal
September 5, 2023
Explore the ranges of product operations salaries for a variety of roles in this comprehensive guide.
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What Is a Customer-First Strategy in Business?
Nicole Bansal
August 22, 2023
Learn how a customer-first strategy can amplify your business success, foster loyalty, and elevate your brand's reputation.
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How to Start a VoC Program: The Ultimate Step-by-Step Guide
Nicole Bansal
August 21, 2023
Learn how to start a Voice of the Customer (VoC) program from scratch in this ultimate step-by-step guide.
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What Is Product Operations and Why Might I Need It?
Nicole Bansal
August 16, 2023
Unpack what product operations is and its role in optimizing product, engineering, and customer success.
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Top 11 VoC Tools to Amplify Customer Feedback in 2023
Nicole Bansal
August 15, 2023
Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.
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Voice of the Customer Programs: Strategies and Best Practices
Nicole Bansal
August 14, 2023
Discover strategies, best practices, and advanced AI tools to take your voice of the customer program to the next level.
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How to Do Voice of Customer Research and Analysis—the Process
Nicole Bansal
August 2, 2023
Learn how to conduct effective Voice of the Customer (VoC) research and turn data into actionable insights.
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How to Analyze Tweets to Uncover Hidden Sentiments with AI
Nicole Bansal
August 1, 2023
Unlock the power of AI for analyzing tweets (or x's) from Twitter and discover hidden sentiments with Viable.
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10 Must-Have VoC Survey Questions & How to Get Started
Nicole Bansal
July 31, 2023
Trying to build the ultimate Voice of the Customer (VoC) program? Get started with these top 10 VoC survey question examples.
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The Top Survey Analysis Tools To Unlock Customer Insights (2023)
Nicole Bansal
July 20, 2023
Unlock valuable insights from your surveys with leading analysis tools like AI-powered Viable for deep analysis and data-driven answers.
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The Future of AI: Code Interpreter VS. Data Pipelines
Daniel Erickson
July 20, 2023
Will OpenAI's ChatGPT Code Interpreter mark the end of AI data pipelines?
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The Role of AI in Data-Driven Product Management
Nicole Bansal
July 18, 2023
See how AI tools like Viable are giving product managers an edge, enabling them to make precise decisions aligned with customer needs.
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How to Analyze App Store Reviews Automatically
Nicole Bansal
July 17, 2023
Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.
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What is Text Analysis?
Nicole Bansal
July 11, 2023
Unlock the power of text analysis with Viable. Understand context, sentiment, and extract insights from vast amounts of data with AI.
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Gladly + Viable: People-Centered Customer Experience Management
Nicole Bansal
July 11, 2023
Redefine customer experience management with Gladly & Viable. Understand your customers on a deeper level with AI-powered insights.
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The Best Customer Feedback Tools in 2023
Nicole Bansal
July 10, 2023
Take your customer experience management to the next level with the best customer feedback tools in 2023.
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Kustomer + Viable: Your Go-To Customer Insights Toolkit
Nicole Bansal
June 28, 2023
Consolidate interactions, gain a holistic view of the customer journey, and unlock hidden insights with Kustomer and Viable.
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Front + Viable: Changing the Customer Experience Management Landscape
Nicole Bansal
June 26, 2023
Streamline customer operations and uncover hidden sentiments. Get real-time feedback and tailor objectives for actionable insights.
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Why Product Managers Should Stop Collecting User Feedback
Nicole Bansal
June 20, 2023
Break free from the addiction of seeking more inputs. Translate existing feedback into unique insights and make creative product choices.
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6 Effective Customer Satisfaction Survey Examples
Nicole Bansal
June 19, 2023
Learn how to create impactful customer satisfaction (CSAT) surveys by exploring these effective examples.
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Top Generative AI Tools for Product, Customer Experience, and HR
Nicole Bansal
June 8, 2023
Find the best generative AI tools to become more efficient, gain insights, and improve your decision-making.
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Delighted + Viable: Analyze Surveys with Generative AI
Nicole Bansal
June 6, 2023
Leverage AI to get more out of your surveys and customer feedback with the seamless integration between Delighted and Viable.
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Intercom + Viable: Unleashing the Power of AI in Customer Service
Nicole Bansal
June 2, 2023
Combine Intercom, a leading customer messaging platform, with Viable's AI-powered text analysis tool to revolutionize your customer support.
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Text Analysis Examples That Show the Power of Generative AI
Nicole Bansal
June 1, 2023
See how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.
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Zendesk + Viable: Streamlining Customer Support with Advanced Text Analysis
Nicole Bansal
May 23, 2023
See how Viable's integration with Zendesk provides a comprehensive solution that quickly identifies pain points and increases customer satis
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How to Analyze Multilingual Customer Feedback with Text Analysis Software
Nicole Bansal
May 17, 2023
Looking to effectively understand and action multilingual feedback? The right text analysis software powered by generative AI can help.
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How SaaS Companies Can Improve Their CSAT Scores
Nicole Bansal
May 12, 2023
See how SaaS companies can boost their CSAT score, enhancing customer satisfaction and retention.
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Top Text Analysis Tools for 2023
Nicole Bansal
May 11, 2023
Discover the top text analysis tools for 2023 to extract valuable insights from unstructured qualitative data.
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How to Create a Voice of the Customer Program with the Help of AI
Nicole Bansal
May 10, 2023
Learn how to create an AI-powered VoC program to help you build a customer-centric organization using generative AI.
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Breakthrough Approaches to Analysis of Qualitative Research in Product Development
Nicole Bansal
May 8, 2023
Uncover breakthrough approaches to the analysis of qualitative research in product development using AI-powered tools for deeper insights.
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Analyzing Customer Support Tickets: How AI Is Streamlining the Process
Nicole Bansal
April 27, 2023
Discover the benefits of analyzing customer support tickets using generative Artificial Intelligence (AI) tools.
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How to Turn CSAT Data into Actionable Insights with the Help of AI
Nicole Bansal
April 25, 2023
Discover how AI-driven analysis of CSAT data can help your business transform customer satisfaction scores into actionable insights.
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A Modern 6-Step Guide for Customer Touchpoint Analysis
Nicole Bansal
April 20, 2023
This comprehensive guide explores a modern approach to customer touchpoint analysis, leveraging cutting-edge AI tools for valuable insights.
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How to Analyze Survey Results with the Help of Generative Analysis Tools
Nicole Bansal
April 18, 2023
Learn how to analyze survey results efficiently and effectively using generative analysis tools with this comprehensive guide.
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Power Up Your Product Management Strategy with These Voice of the Customer Methodologies
Nicole Bansal
April 17, 2023
Learn how to optimize your product management strategy by using powerful voice of the customer (VoC) methodologies alongside generative AI.
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Top 9 Challenges of Traditional Sentiment Analysis
Nicole Bansal
April 12, 2023
Learn about the most common traditional sentiment analysis challenges and how modern generative analysis tools help companies overcome them.
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Harnessing the Power of AI Data Analysis in Product Management
Nicole Bansal
April 10, 2023
Discover how AI data analysis revolutionizes product management by providing valuable insights into customer needs and behavior.
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GPT-4: What to Expect from the Next-Generation Language Model
Nicole Bansal
April 5, 2023
Discover how OpenAI's newest model will affect the natural language processing (NLP) landscape.
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Get To Know Your Customers Better with Qualitative Analysis Methods
Nicole Bansal
April 3, 2023
Discover how businesses are understanding their customers’ opinions, emotions and experiences on a deeper level in less time.
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Gong + Viable: The ultimate guide to analyzing meeting transcripts at scale
Nicole Bansal
March 28, 2023
The combo of Gong and Viable can help you analyze thousands of meetings on a scale that exceeds human performance.
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How Modern Sentiment Analysis Tools Can Reduce Customer Churn
Nicole Bansal
March 23, 2023
Learn how sentiment analysis tools powered by GPT-4 can help you better understand your customers' needs and reduce customer churn.
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Leveraging AI to Analyze Customer Feedback: Q&A with Daniel Erickson, CEO of Viable
Daniel Erickson
March 22, 2023
Dan Erickson, CEO of Viable, discusses how he came up with the idea for Viable, how the AI benefits businesses, and his plans to scale.
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Unlock the “Why” by Analyzing Unstructured Data
Nicole Bansal
March 17, 2023
Learn about what unstructured data is, how it's collected, and why it's important for understanding customer behavior.
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How Using AI to Understand Your Net Promoter Score Will Help Your Business
Nicole Bansal
March 16, 2023
Learn how AI can help you improve your Net Promoter Score (NPS) in this this comprehensive piece.
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Preparing Your Business for GPT-4: Tips and Strategies
Nicole Bansal
March 14, 2023
Explore strategies to incorporate GPT-4 into your business workflows with careful planning and preparation.
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What is Sentiment Analysis and How Can it Help Your Business?
Nicole Bansal
March 7, 2023
Learn how sentiment analysis can help gain a better understanding of your target market and improve their customer experience.
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Best Tools for Sentiment Analysis
Nicole Bansal
March 7, 2023
Find out more about the best sentiment analysis tools currently available and how they work.
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7 Key Data Sources E-Commerce Brands Should Never Overlook
Nicole Bansal
March 1, 2023
Here are seven real-world qualitative data sources that most e-commerce companies overlook, but AI can analyze.
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5 Ways to Build a Customer-Obsessed Culture
Nicole Bansal
February 15, 2023
Learn how AI is helping companies build a more customer-obsessed culture, and ultimately driving higher retention rates and revenue.
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Generative analysis vs. traditional data analysis: What’s the difference?
Nicole Bansal
February 7, 2023
Learn how generative AI helps go beyond traditional qualitative data analysis to deliver deeper insights.
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Revolutionizing Sentiment Analysis with GPT-4: Part 2
Sebastian Barbera
January 26, 2023
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
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How Product Managers Can Iterate Using Customer Feedback
Nicole Bansal
January 24, 2023
How can you effectively tap into your company's most valuable and underutilized resource without a ton of time or resources?
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5 Ways AI Can Help Product Managers Make Better Data-Driven Decisions
Nicole Bansal
January 11, 2023
Learn how AI empowers you to make faster data-driven decisions while also increasing organizational efficiency.
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Revolutionizing Sentiment Analysis with GPT-4: Part 1
Sebastian Barbera
November 18, 2022
We're fine-tuning GPT-4 to create an AI that transforms the previously manual process of qualitative data analysis.
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The 7 Features Twitter Users Requested from Elon Musk’s Complaint Hotline
Nicole Bansal
November 18, 2022
Elon Musk's “Twitter Complaint Hotline" got 107,000 replies. Our AI analyzed them to help his lean product team build Twitter 2.0.
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A Beginner's Guide to GPT-3
Nicole Bansal
November 14, 2022
Learn about the AI model that has captured more attention than any other, and how you can leverage it in your day-to-day work.
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If our AI took a personality test
Nicole Bansal
November 10, 2022
The word “AI” conjures all sorts of imagery, but we think of ours as personable “team,” with seven different teammates who comprise it.
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Understanding feedback with AI: How to analyze open-ended survey responses
Nicole Bansal
November 1, 2022
Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, without a single spreadsheet.
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The Struggle is Real: Too Much Feedback Data and Not Enough Resources to Analyze It
Nicole Bansal
September 28, 2022
Discover our Generative Analysis Platform, a new type of software that uses AI to analyze unstructured data and extract insights.
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