The smartest feedback analyst on Earth
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"Viable has been working closely with OpenAI for nearly three years to develop AI models that can analyze data on a scale that was previously impossible... becoming an essential tool for businesses that want to make data-driven decisions based on the entirety of their data, not just easy-to-measure quantitative KPIs. Viable is able to deliver insights that are accurate, nuanced, and actionable, helping their customers stay ahead of the competition.
There’s a better, faster, more Viable way to transform user feedback
Elevate customer satisfaction
Boost NPS, reduce support volumes, and eliminate churn by automatically surfacing the most urgent topics across all your data sources – no manual tagging required.
Customize it to your unique objectives
Instruct our AI on what matters to you and watch as it prioritizes key areas for immediate impact. Build strategic action plans, PRDs, bug reports, customer FAQs, and more in minutes.
Save hundreds of hours each year
Automate feedback analysis in one unified platform, freeing up valuable time for strategic decision-making. Plus, you always get unlimited seats for your entire team!
Listen, learn, and act on customer feedback
Elevate customer satisfaction with intelligent, directed results that reduce churn while saving you time.
How Viable works
While most tools just skim the surface, Viable blends 9 proprietary AI models with GPT-3 and GPT-4 to deliver consistently precise and reliable insights.
Aggregate.
Build a customer-obsessed culture with unlimited access for all.
- Automatically gather data from multiple sources into one unified platform.
- Share unlimited seats with every person at your company.
- Seamlessly integrate with popular tools like Zendesk and Intercom.
Analyze.
Unlock powerful insights with our 9 proprietary AI models and GPT-4.
- Increase customer satisfaction by surfacing the most urgent topics without any manual analysis.
- Drive product innovation and customer growth – while saving hundreds of hours.
- Work with confidence knowing your data is secure – Viable is SOC 2 Type 2 certified and compliant with GDPR & CCPA.
Act.
Turn insights into impactful actions with precision and ease.
- Gain rich insights tailored to your unique business objectives by instructing our AI on what matters to you.
- Boost NPS, reduce support volumes, eliminate churn, and more with custom analysis.
- Rapidly prioritize key areas for immediate impact by effortlessly building strategic documents like PRDs.
What sets Viable apart?
You can customize the analysis to your unique business objectives in minutes.
Sync your data in minutes
Viable integrates directly with over a dozen leading platforms including Zendesk, Intercom, and Gong. You can add data from virtually any source via Zapier and even import CSV files. Plus, our dynamic 2-way API seamlessly connects with your existing workflows.
Pricing plan
Unlimited seats for your whole company. Always.
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Get your first report free
Book a demo to get immediate insights from your customer feedback.