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Creating a Zap that connects SurveySparrow to Viable
You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier.
To get started, click Make a Zap in Zapier and follow the steps below.
Setting up the Trigger
- Choose SurveySparrow as the trigger >> app event
- Then choose New Submission as the trigger event
![](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61b5b36fccd47c0d2f5788b8_surveysparrow-event-trigger.png)
- Click Continue and then sign into your SurveySparrow account
- Under Set up trigger, select what you'd like to analyze. Click Continue.
![](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61b5b36f3bc0c54c5bb32097_surveysparrow-set-up-trigger.png)
- Test your trigger
Setting up the Action
- Select Viable as the Action app
![](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61999ae4c0d05b801de8c9f1_viable-search-result-in-action-step.png)
- Then select Ingest Datapoint as the action event
![](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61999ae43f388dcabce58530_viable-action-event.png)
Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.
- For Text, choose the survey response free text field you want to analyze
- For Created at, choose the timestamp or submission date/time field
- For End user email, choose the email address field. If none, enter Anonymous.
![](https://cdn.prod.website-files.com/61982857265aaceacafe61c7/61b5b36f3de20d462c187135_surveysparrow-action-fields.png)
- Click Continue
- Test the action
You should be ready to turn on the Zap.
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