Creating a Zap that connects SurveySparrow to Viable

You can instantly analyze customer survey responses from SurveySparrow by sending open ended responses to Viable via Zapier.

To get started, click Make a Zap in Zapier and follow the steps below.

Setting up the Trigger

• Choose SurveySparrow as the trigger >> app event
• Then choose New Submission as the trigger event

• Click Continue and then sign into your SurveySparrow account
• Under Set up trigger, select what you'd like to analyze. Click Continue.

• Test your trigger

Setting up the Action

• Select Viable as the Action app

• Then select Ingest Datapoint as the action event

Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.

• For Text, choose the survey response free text field you want to analyze
• For Created at, choose the timestamp or submission date/time field
• For End user email, choose the email address field. If none, enter Anonymous.

• Click Continue
• Test the action

You should be ready to turn on the Zap.