Creating a Zap that connects Promoter.io to Viable

You can analyze customer feedback from Promoter.io by connecting Promoter.io to Viable via Zapier.

Use our Promoter Zapier template. Or, in Zapier, click Make a Zap and follow the steps below.

Setting up the Trigger

• Choose Promoter.io as the trigger >> app event
• Then choose Feedback Submitted or Updated as the trigger event

• Click Continue and then sign into your Promoter.io account

• Choose your Promoter.io account and click Continue
• Under Set up trigger, select what you'd like to analyze. Click Continue.
• Test your trigger

Setting up the Action

• Select Viable as the Action app
• Sign into your Viable account with your API Key (open a separate tab, sign into Viable, go to Admin, then the Integrations tab. The API Key is at the bottom).
• Then select Ingest Datapoint as the action event
• Choose Viable as the account

Under Set up action choose the fields you want to analyze. We recommend you set up a separate Zap for each free text question/response. (We do not recommend setting up a Zap for multiple choice or single choice questions.) Sending all questions via a single Zap will likely result in more generic answers in Viable.

• For Text, choose the feedback free text field you want to analyze
• For Created at, choose the timestamp or time/date submission field
• For End user email, choose the email address field. If none, enter Anonymous.
• Click Continue
• Test the action

You should be ready to turn on the Zap.